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shipping & returns policy

At Stirup, we aim to deliver your orders quickly and safely while maintaining the highest quality standards. Please read our Shipping & Returns Policy carefully before placing an order.

Shipping Policy

Shipping Locations

We currently ship across India through our authorized logistics partners and online marketplaces.

Order Processing Time

Orders are typically processed within 1–2 business days after confirmation.

Orders placed on Sundays or public holidays are processed on the next working day.

Delivery Timeline

Estimated delivery time is 3–7 business days, depending on your location.

Timelines may vary due to weather, courier delays, or regional restrictions.

Shipping Charges

Shipping charges (if applicable) are displayed clearly at checkout. Free shipping offers are platform-specific.

Order Tracking: Once your order is shipped, tracking details will be shared via email or SMS.

Packaging & Quality Assurance

Packed in food-grade, sealed packagingDispatched after quality checksHandled carefully to avoid damage

Returns, Replacements & Refunds

Due to the nature of food products, returns are not accepted once the package is opened or used. However, we are happy to assist in genuine cases.

Eligible Cases

  • You received a damaged product
  • You received an incorrect item
  • The product is missing from the order

Non-Eligible Cases

  • Opened or consumed products
  • Incorrect orders placed by the customer
  • Minor taste preference issues
  • Delays caused by courier partners

Reporting an Issue

Requirements:

  • Report within 48 hours of delivery
  • Provide Order ID
  • Share clear photos of product/packaging
  • Brief description of the issue

Send details to:

help@stirup.in

Resolution: Replacement or refund after verification.
Refunds processed within 5–7 business days.

Cancellations

  • Orders can be cancelled only before dispatch.
  • Once shipped, orders cannot be cancelled.

Important Notes

Slight variations in color, texture, or lumping may occur due to absence of additives or anti-caking agents—this is natural and does not affect quality.

Please ensure accurate shipping details at the time of checkout.

Need Help?

For any shipping, return, or order-related questions, contact us:

Helpline

8175812149

Email

help@stirup.in

Support Hours: Monday to Saturday, 10 AM – 6 PM

Updates: Stirup reserves the right to modify this policy at any time without prior notice.